EZ Press Release -- May 5, 2010 Ezeego1.com, the online travel market place, is proud to be the first travel portal to be ISO 9001 certified. This certification is in recognition of the processes that have been put in place to provide customers a delightful experience while booking on the website.
Elated at this development, Neelu Singh, COO, Ezeego1.com said, "We have charted our growth taking into consideration our customer’s needs. The ISO 9001 certification will enable us to constantly update and better ourselves so that we maintain and increase our database of satisfied customers."
Conformance to ISO 9001:2008 quality standards is indicative of the implementation of standard systems with consistent and repeatable processes across the organization. This leads to improved process efficiency, fewer failures in product/service quality and effective service delivery thereby enabling the company to consistently meet and exceed customer expectations.
"To maintain this prestigious certification, we have put the necessary processes in place. We will offer exemplary service to our customers, meet turn around time as per process defined and expectations of customers for queries, pre-booking, post-booking. We will also provide a transparent and secure environment for customers to interact," added Singh.
Ezeego1.com, is one of its kind virtual travel market-place that offers all travel related services. On one hand are the suppliers i.e. the airlines, hotels, tour operators, transporters, insurance companies, the forex dealers and on the other are the customers, both B2B and B2C. The portal is a Travel Meta Search Site where the consumer gets real time information and transaction capability online. It uses the best technology platform in the Indian travel industry.
Ezeego1.com offers a real time web based booking engine which is seamlessly integrated to the mid and back office. It also employs a unique Single Window platform for multiple services, so one does not have to enter and exit different systems. It is the only reservation system that offers a dynamic packaging of all services with real-time inventory.
Ezeego1.com has strong online and offline fulfilment systems, different modes of delivery and collections, which help cater to the customer in any part of India. The portal has tied up with various payment gateway options.
For further details please contact:
Thomas C Thottathil (Head—Corporate Communications)
Praneeta Dsouza (Manager—Corporate Communications)
Ezeego One Travel And Tours Limited:
office no. 5a/ 5b, rushabh chambers, marol makwana road, off andheri kurla road, Andheri (E), mumbai 400059.
Tel: +91 22 66723333
Fax: +91 22 29203267