EZ Press Release  -- June 4, 2015 So many of Australia's industries have a strong customer service or social element. The vast majority of these interactions are pleasant for both parties, but the high volume means that conflicts are inevitable. Knowing the various methods that help to diffuse potentially dangerous situations are valuable skills that Conflict Resolution Training & Consulting (CRTC) specialise in teaching.

CRTC have been operating since 1999 and more than 27 000 participants have received expert training that is customised to individual organisations and industries. They offer a range of courses that are designed to help staff respond to a variety of situations, from conflict resolution to armed intruder situations.

The skills taught in each CRTC course are practical, up to date and relevant to a vast number of industries and professions. Sectors that commonly seek CRTC training include hospitality, legal, security, social services, receptionists and a myriad of others that require frequent social interaction or have issues with compliance.

Of the many thousands of satisfied participants who have undertaken CRTC courses, the experience of Karen Gore of the Melton City Council typifies the response to the training.

"We have been using Conflict Resolution Training and Consulting (CRTC) for approximately 4 years now with great success. Employees enjoy the sessions and once they've completed the training they describe the course as being informative, interactive and highly useful. Great work CRTC!"

Just as Karen and her staff have through CRTC training, you and your team can also attain a safer, happier workplace with increased confidence. It is in such an environment that your staff and organisation will thrive.


Press contact:
CRTC
Eddie Kardas   
Conflict Resolution Training & Consulting
PO Box 6003
Highton, Victoria, 3216
info@crtc.com.au
03 8899 7535