Taking care of your clients, in this fair city, requires a multi-faceted approach. You are there to do a job, to be sure, but the buck doesn’t stop there – more is expected of you.

Contractors and tradesmen, and especially plumbers and electricians, are typically operating within your living space, but the work can be messy. An operational sink, or a resolved electricial issue, is the end game here – but all too often, it can oblige the client to break out the vacuum and the mop, after all is said and done.

But this is set to change. As our markets for tradesmen become more saturated, and highly experienced and knowledgeable professionals become the norm, it is no longer enough to simply know your stuff. You must stand apart from the crowd, and that can come down to your client care.

At David Jones Electricians, voted Sydney’s Best Electrician for two years running, they carved out a niche with a promise of cleanliness. Each sparkie comes equipped with their own vacuum, and the work is not fully complete until all traces of their operations have been removed from the premises.

But this is only one side of the coin. Their electricians emphasise punctuality, to ensure that their clients don’t waste a day waiting on them, and openly communicate the nature of the work and the extent of their alterations. Aware of the disparity in knowledge on the subjects in question, they do their best to dispel any notions of unnecessary work or gamesmanship to enlarge the bill.

As more and more clients are looking towards online reviews for assurance prior to booking, client care can make a big difference to your bottom line. It’s worth taking care of those you take care of.